Privacy & Cookies
Full Privacy Document
- Introduction & General Terms
In order to provide you with the full range of STEPHEN NEALL INTERIORS services, we sometimes need to collect information about you.
- Who are we?
The STEPHEN NEALL INTERIORS is an independent company. We are a private company where products and services are purchased by businesses and private individuals.
- What information will the STEPHEN NEALL INTERIORS collect about me?
When you participate in, access or sign up to any of the STEPHEN NEALL INTERIORS’s services, activities or online content, such as newsletters, competitions, live chats, message boards, telephone or text the STEPHEN NEALL INTERIORS using the STEPHEN NEALL INTERIORS’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number depending on the activity.
By submitting your details, you enable the STEPHEN NEALL INTERIORS (and where applicable its contractors) to provide you with information about products and services.
- How will the STEPHEN NEALL INTERIORS use the information it collects about me?
The STEPHEN NEALL INTERIORS will use your personal information for a number of purposes including the following:
to provide our services, activities or online content and to deal with your requests and enquiries;
for “service administration purposes”, which means that the STEPHEN NEALL INTERIORS may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
to contact you about a submission you have made, including any content you provide. For additional information, please see the UGC FAQS (User Generated Content Frequently Asked Questions);
to provide you with information about our services, activities or online content;
to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from the UK or not.
to analyse and improve the services offered on STEPHEN NEALL INTERIORS websites;
to provide you with the most user-friendly navigation experience. The STEPHEN NEALL INTERIORS may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and
Where the STEPHEN NEALL INTERIORS proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
- When will the STEPHEN NEALL INTERIORS contact me?
The STEPHEN NEALL INTERIORS may contact you:
in relation to any service, activity or online content you have signed up for in order to ensure that the STEPHEN NEALL INTERIORS can deliver the services to you;
in relation to any correspondence we receive from you or any comment or complaint you make about STEPHEN NEALL INTERIORS products or services;
in relation to any contribution you have submitted to the STEPHEN NEALL INTERIORS, e.g. on the STEPHEN NEALL INTERIORS message boards or via text or voicemail message;
to invite you to participate in surveys about the STEPHEN NEALL INTERIORS services (participation is always voluntary); and
for marketing purposes, where you have agreed to this (see section 6 below)
- Will I be contacted for marketing purposes?
The STEPHEN NEALL INTERIORS will only use your information for marketing purposes, or to promote new services, activities or online content where you have agreed to this.
- Will the STEPHEN NEALL INTERIORS share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in section 8 below. Generally, we will only use your information within the STEPHEN NEALL INTERIORS. However, sometimes the STEPHEN NEALL INTERIORS uses third parties to process your information on our behalf. The STEPHEN NEALL INTERIORS requires these third parties to comply strictly with its instructions and the STEPHEN NEALL INTERIORS requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
- Offensive or inappropriate content on STEPHEN NEALL INTERIORS websites
If you post or send offensive, inappropriate or objectionable content anywhere on or to STEPHEN NEALL INTERIORS websites or otherwise engage in any disruptive behaviour on any STEPHEN NEALL INTERIORS service, the STEPHEN NEALL INTERIORS may use your personal information to stop such behaviour.
Where the STEPHEN NEALL INTERIORS reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), the STEPHEN NEALL INTERIORS may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.
- What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to the STEPHEN NEALL INTERIORS. Users without this consent are not allowed to provide us with personal information.
- How long will the STEPHEN NEALL INTERIORS keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with the STEPHEN NEALL INTERIORS..
- Can I find out what personal information the STEPHEN NEALL INTERIORS holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information the STEPHEN NEALL INTERIORS holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
- What if I am accessing STEPHEN NEALL INTERIORS websites outside the UK?
The STEPHEN NEALL INTERIORS website is published in the UK by the STEPHEN NEALL INTERIORS as livingspaceuk.co.uk. The international version of the website, livingspaceuk.com, is made available to international users accessing the website from outside the UK
- Cookies Policy – Information the STEPHEN NEALL INTERIORS collects from you
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
On STEPHEN NEALL INTERIORS websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to particular product pages, we might find this out from your cookie and highlight other relevant product information on your second and subsequent visits. The STEPHEN NEALL INTERIORS uses this type of information to help improve the services and products it provides to its users. All third parties are strictly required not to use any information for their own business or other purposes (see section 6 above).
- Third Party Cookies in embedded content on STEPHEN NEALL INTERIORS pages
Please note that during your visits to STEPHEN NEALL INTERIORS websites you may notice some cookies that are not related to the STEPHEN NEALL INTERIORS or the STEPHEN NEALL INTERIORS’s contractors. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. The STEPHEN NEALL INTERIORS does not control the dissemination of these cookies. You should check the third party websites for more information about these. Find out more about third party cookies in embedded content.
- STEPHEN NEALL INTERIORS cookies and how to reject cookies?
If you wish to control what cookies are set on your device through the STEPHEN NEALL INTERIORS website then you can find out how to do this in the Managing Cookies section of the STEPHEN NEALL INTERIORS Privacy & Cookies website. It is important to note that if you change your settings and block certain cookies, this means that certain personalised features cannot then be provided and accordingly you may not be able to take full advantage of all of the websites’ features.
- Do Not Track (DNT) browser setting
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests, however, you may opt-out of tracking on this website, including analytics.
A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. The STEPHEN NEALL INTERIORS will continue to review DNT and other new technologies and may adopt a DNT standard once available.
The Data Protection Officer – email@example.com
- Cookie information
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.